Policies, Client Agreement & Crisis Support
At GTA Counselling, I am committed to providing a safe, professional, and ethical service. Below, you will find important information about my counselling policies, your client agreement, and resources for urgent support in times of crisis.
You can turn your life around today.
If you have any questions about these policies or need clarification, please feel free to reach out.
Counselling Policies & Client Agreement
Before starting therapy, it’s important to understand the terms of our work together. My policies cover:
✔️ Confidentiality & Data Protection
✔️ Payment & Cancellation Policy
✔️ Safeguarding for Young People (11+) & Adults
✔️ Session Format (Online, Phone, In-Person)
✔️ Complaints Procedure
Please download and read the contract and the policies before we start our work together:
✔️ GTA Safeguarding Policy
✔️ GTA Data Protection Policy
✔️ GTA Privacy Policy
🚨 Crisis Support
GTA Counselling is not an emergency service. If you are in immediate distress or need urgent mental health support, please contact one of the services below:
📞 Samaritans – 116 123 (24/7 free support)
📞 Shout Crisis Text Line – Text “SHOUT” to 85258 (24/7 text support)
📞 Childline (Under 19s) – 0800 1111
📞 NHS Mental Health Services – Call 111 for non-urgent help
In an emergency, please call 999 or go to your nearest A&E.
Looking for More Information?
I understand that starting therapy can bring up many questions. Whether you’re wondering about how sessions work, what to expect, or how to prepare, I’ve answered common questions to help you feel more informed and confident in your decision.